About
Senior systems engineer and VDI team lead with 30+ years of technical and operational leadership experience spanning healthcare, education, and military service.
I build and support resilient end-user infrastructure, lead cross-functional teams, and keep critical environments secure, stable, and compliant. My background includes enterprise VDI, Windows infrastructure, Active Directory, Group Policy, SCCM-based deployment, networking, and large-scale endpoint support, with a strong focus on uptime, service quality, and practical problem solving.
Professional Skills
Enterprise VDI operations, Windows 10/11, image management, patching, endpoint lifecycle, and virtual environment support.
Windows Server, Active Directory, Group Policy, SCCM, Hyper-V, identity administration, and systems troubleshooting.
Switching, routing, firewall coordination, wireless administration, secure access, and healthcare-minded compliance support.
Team leadership, mentoring, vendor coordination, budget awareness, project delivery, and calm incident response under pressure.
Linux, macOS, Microsoft Teams, Zoom, Canvas, Adobe Creative Cloud, testing platforms, and AI-assisted task automation.
Large user populations, multi-building device support, geographically separated sites, print systems, and service-focused escalation handling.
Work Experience
- Lead a team of 3-5 IT professionals responsible for day-to-day VDI operations in a healthcare environment.
- Plan, implement, and maintain enterprise virtual desktop infrastructure with emphasis on uptime, security, and user experience.
- Provide technical leadership on systems engineering issues, escalations, and operational standards.
- Partner with infrastructure, security, and application teams on healthcare IT initiatives and change planning.
- Coordinate upgrades, patching, and platform improvements across virtual environments while minimizing disruption.
- Troubleshoot complex VDI, endpoint, and systems issues to reduce downtime and restore service quickly.
- Work with network teams on switches, routers, and firewall changes that affect end-user infrastructure performance.
- Use AI-assisted workflows where appropriate to streamline repeatable tasks and improve team efficiency.
- Maintain data integrity and support compliance-minded operations across virtual desktop platforms.
- Supported core learning and collaboration platforms including Canvas, FOCUS, Microsoft Teams, and Zoom.
- Managed network infrastructure including Meraki and Zyxel environments across multiple locations.
- Helped develop budgets, monitor contract services, and coordinate IT projects.
- Delivered day-to-day support for teachers, staff, students, and tenant organizations.
- Maintained more than 900 devices and printers across multiple buildings and remote sites.
- Supported an environment serving 3000+ users with a mix of classroom, administrative, and testing needs.
- Maintained Hyper-V virtual machines and managed endpoint imaging and software deployment through SCCM.
- Administered specialized testing platforms including Pearson VUE, Compass, HESI, and Wonderlic.
- Managed Adobe Creative Cloud membership for 500 users and supported ID card printing systems.
- Supervised staff, delegated work, and kept operations moving across a broad support footprint.
- Provide support to teachers, staff, and students as needed
- Maintain 300 devices and printers across multiple buildings
- Provide support for Windows Server 2003, 2008R2, 2012R2, Windows 7, Windows XP
- Manage Active Directory and print servers
- Web Development - WordPress / Schoolwires
- Provide pre-discharge briefings to active duty military members on VA benefits
- Review service medical records and advise on claimable disabilities
- Assist veterans in preparing paperwork to claim VA Benefits
- Managed and supported computers and Land Mobile Radio equipment
- Provided support for Microsoft Office applications
- Developed budgets and monitored contract services
- Managed 7 buildings and equipment for 70 personnel
- Managed OSHA Safety Program
- Established training routes and issued licenses for 5000 personnel
- Operated vehicles in combat, ensuring security